Fireflies.ai Review

Our Fireflies.ai review

Our verdict

Fireflies is the integration-heavy choice. It joins calls, transcribes them in 100+ languages and pushes notes and fields into your CRM and other tools, which suits sales and operations teams with many meetings. Annual seats are cheap, but its AI features run on a monthly credit allowance that surprises people, and the free plan has become more of a test than an archive.

Our 4.2 out of 5 score is an editorial judgment based on features, pricing and user feedback. It loses points for the credit meter, the small free storage and the pending privacy suits.

What it does

Fireflies auto-joins scheduled calls as a recording participant, transcribes them and produces summaries and action items. AskFred answers questions about your meetings, and integrations push results to CRMs and other apps. Business adds video recording and conversation analytics.

What users say

Reviewers praise the integrations, the price and the search across meetings. The repeated complaints are about AI credits (summaries and AskFred use them), accuracy with strong accents or technical jargon, and the bot being visible to clients. Legal summaries report two biometric privacy lawsuits against Fireflies in Illinois, alleging voiceprints were captured from people who never signed up. These are unresolved allegations.

Pricing

Free is $0 with unlimited transcription when auto-join is on, about 400 minutes of team storage in current sources (older articles say 800) and a small credit pool. Pro costs $18 a month, or $10 billed annually, with 8,000 storage minutes per seat and 20 credits. Business costs $29 ($19 annually) with unlimited storage, 30 credits and video. Enterprise is $39 per seat, billed annually. Extra credits are sold in packs, from $5 for 50. Check the pricing page, since limits have changed recently.

Where it falls short

The credit meter makes the real cost harder to predict, and free storage runs out quickly. Tell participants you’re recording.

Who should use it

Choose Fireflies if you run many meetings and need CRM sync. Skip it if you want unlimited free summaries (Fathom) or no bot (Granola). Compare it with Otter. See our list of the best AI note takers.

How we reviewed this tool

This review is based on Fireflies’ published pricing as reported by several 2026 sources, user reviews, legal summaries and independent write-ups (checked November 5, 2026). We have not run our own trials.